Benefits
2021 Annual Enrollment Guide for Retirees & Survivors Age 65 or Over
2021 Annual Enrollment Guide for Retirees & Survivors Under Age 65
Summary Plan Descriptions – 2016 Plans
2016_AEP_Medical_Plan_SPD_-_HRA_Option
2016_AEP_Medical_Plan_SPD_-_HSA_Options
2016_AEP_Retiree_(Over_65)_Medical_Plan_SPD
2016_AEP_Active_and_Retiree_Dental_Plan_SPD
2016_AEP_Active_and_Retiree_Dental_DMO_Plan_SPD
2016_AEP_Group_Life_Insurance_Plan_SPD_-_Retiree
Plan – Vendor Contact – Number / Website Address
Medical (Over Age 65) – Aetna 1-855-527-2452 www.aetna.com
Medical (Under Age 65) – Anthem Blue Cross and Blue Shield 1-877-585-9572 www.anthem.com
Behavioral Health – Anthem 1-877-585-9572 www.anthem.com
Prescription Drug (Under Age 65 Retirees and Dependents) – Express Scripts 1-800-841-3045 www.express-scripts.com
Prescription Drug (Over Age 65 Retirees and Dependents) – Express Scripts Medicare 1-877-703-7344 www.express-scripts.com
Health Care Decision Guidance (Under Age 65 Retirees Only) – Castlight 1-866-259-4428 www.mycastlight.com/AEPHealthNavigator
Dental – Aetna 1-800-243-1809 www.aetna.com
Vision – EyeMed 1-866-723-0513 www.eyemedvisioncare.com
Remote Access to Physician (Under Age 65 Retirees Only) – LiveHealth Online 1-877-585-9572 www.anthem.com
Life Insurance – Minnesota Life 1-877-491-5268 No website available
Long-Term Care – Prudential 1-800-732-0416 No website available
Auto & Home – MetLife 1-800-438-6388 www.metlife.com/mybenefits
Pet Insurance – MetLife 1-800-438-6388 www.metlife.com/mybenefits
Retirement – AEP Benefits Center 1-888-237-2363, select Option #1, then Option #2. AEP Benefits Center Website (effective July 1, 2019): www.aepbenefits.com
Retirement Savings – Empower Retirement 1-877-237-4015 www.AEP401k.com
Health Savings Account – HealthEquity 1-877-713-7712 www.healthequity.com/aep
Mortgage Program – SIRVA 1-800-531-3837 www.sirvamortgage.com/aep
AEP Stock – AEP Investor Relations 1-800-237-2667 www.AEP.com
Savings Bonds – National Bond & Trust 1-800-426-9314 www.nbtco.com
Should you have any questions about the content or need human resources assistance, please contact:
AEP Benefits Center (After 7/1/2019 — http://www.aepbenefits.com), P.O. Box 622, Des Moines, IA 50306-0622; Toll-Free Telephone: 1-888-237-2363.
Note: This is a list of possible provider contact information. It does not imply that you are a participant of each plan.
