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We Heard You . . . So Changes Are Coming to AEP Benefits Center

by on June 5, 2019

Some good things are about to happen to the AEP Benefits Center and its website for AEP employees and retirees.

This July, AEP will unveil a whole new look and feel for the online and overall service center experience for employees and retirees. The best part is that most benefits will be brought into one online experience — backed by an improved AEP Benefits Center, driven by a new service provider.

You will continue to use the same telephone number (1-888-237-2363) that you currently call when you have a question or need benefits assistance. A single URL address will direct you to the website that will provide an enhanced online experience for you, including access to SofiaSM — your virtual online benefits assistant, available 24/7, who can answer many of your benefit questions.

These upcoming changes will affect how you can update, use and get information about your benefits. Benefit plans and services offered will not be affected by this change.

This week, retirees were mailed information that introduces some of these changes. More details will be provided nearer to and after the transition, so watch your email and mail.

From → Benefits

  1. jayant nadkarni permalink

    Can you post the 2019 AEP Education awardee list?

    Sent from my iPhone

  2. jonathancarteraep permalink

    Hi Jayant,

    The 2019 Educational Trust Scholarship recipients are:

    Alexandria Bair, daughter of Michele Bair. Michele is the director of transmission customer engagement at AEP Transmission, New Albany, Ohio. Alexandria is a senior at Worthington Kilbourne High School in Worthington, Ohio.

    Casey Bales, son of Robert Bales. Robert is the lead fleet technician at Columbia Transmission Service Center, Pataskala, Ohio. Casey is a senior at Fisher Catholic High School in Lancaster, Ohio.

    Lauren Berta, daughter of Janet Berta. Janet is the energy efficiency and consumer program coordinator associate at Indiana Michigan Power in Ft. Wayne, Ind. Lauren is a senior at Homestead High School in Ft. Wayne.

    Lauren Bledsoe, daughter of James Bledsoe. James is the transmission line engineering manager at Roanoke Office, in Roanoke, Va. Lauren is a senior at Hidden Valley High School in Roanoke.

    Mitchell Briggs, son of Keena Briggs. Keena is the financial controls business analyst senior at AEP Transmission in New Albany, Ohio. Mitchell is a senior at New Albany High School in New Albany.

    Marissa Brooker, daughter of Peter Brooker. Peter is the maintenance supervisor at Mountaineer Plant in Letart, W.Va. Marissa is a senior at Southern Local High School in Racine, Ohio.

    Benjamin Campbell, son of Michael Campbell. Michael is the engineering project manager principal at Fayetteville Service Center Engineering in Fayetteville, Ark. Benjamin is a senior at Har-Ber High School in Springdale, Ark.

    Victoria Cantu, daughter of Adrian Cantu. Adrian is the transmission construction superintendent at Pharr North Service Center in Pharr, Texas. Victoria is a senior at PSJA Early College High School in San Juan, Texas.

    Tiffany Chadwell, daughter of G. Bradley Chadwell. G. Bradley is the innovation and technology manager at Charge-AEP Digital Hub in Columbus, Ohio. Tiffany is a senior at Reynoldsburg Summit H.S. eStem Academy in Reynoldsburg, Ohio.

    Kristen Cochran, daughter of Michael Cochran. Michael is the GIS technician at North Charleston Service Center in Charleston, W.Va. Kristen is a senior at Sherman High School in Seth, W.Va.

    Madison Colbert, daughter of Jeffery Colbert. Jeffery is the senior utility mechanic at Texarkana Service Center in Texarkana, Texas. Madison is a senior at Arkansas High School in Texarkana, Ark.

    McKenzie Denham, daughter of Monty Denham. Monty is the coordinator principal at Northeastern Unit 1-2 in Oologah, Okla. McKenzie is a senior at Broken Arrow High School in Broken Arrow, Okla.

    Jackson Ezell, son of Derrell Ezell. Derrell is the environmental manager at Dolet Hills in Fairfield, Texas. Jackson is a senior at Fairfield High School in Fairfield.

    Courtney Farrish, daughter of Timothy Farrish. Timothy is the nuclear project manager principal at Cook Nuclear Plant in Bridgman, Mich. Courtney is a senior at St. Joseph High School in St. Joseph, Mich.

    Morgan Frasier, daughter of Michael Frasier. Michael is the nuclear manager at Cook Nuclear Plant in Bridgman, Mich. Morgan is a senior at Clay High School in South Bend, Ind.

    Tyler Garcia, son of Iver Garcia. Iver is the safety and health coordinator at Tulsa Power Station in Tulsa, Okla. Tyler is a senior at Wagoner High School in Wagoner, Okla.

    Morgan Gibbs, daughter of Gregory Gibbs. Gregory is the managing director transmission projects east at AEP Transmission in New Albany, Ohio. Morgan is a senior at Olentangy High School in Lewis Center, Ohio.

    Janice Guo, daughter of Jau-Jia Guo. Jau-Jia is the congestion analysis manager at AEP Headquarters, Columbus, Ohio. Janice is a senior at Dublin Coffman High School in Dublin, Ohio.

    Megan Henry, daughter of James Henry. James is the vice president of fuel procurement at Arena District Office in Columbus, Ohio. Megan is a senior at Gahanna Lincoln High School in Gahanna, Ohio.

    Remington Hunt, son of David Hunt. David is the general servicer at Duncan Service Center, Duncan, Okla. Remington is a senior at Empire High School in Duncan.

    Eric Keilbarth, son of Dennis Keilbarth. Dennis is the engineering technologist at Tulsa General Office, Tulsa, Okla. Eric is a senior and is homeschooled.

    Alyssa Kneedler, daughter of Curtis Kneedler. Curtis is the category manager at AEP Transmission in New Albany, Ohio. Alyssa is a senior at New Albany High School in New Albany.

    Mason Knight, son of Randall Knight. Randall is the district dispatching manager at Groveport Operations Center in Groveport, Ohio. Mason is a senior at Granville High School in Granville, Ohio.

    Ryan Laverick, son of Leigh Laverick. Leigh is the right-of-way agent at Steubenville Service Center in Steubenville, Ohio. Ryan is a senior at Edison Local High School in Richmond, Ohio.

    Aubrey Lewellen, daughter of Derek Lewellen. Derek is the Charge portfolio lead at Tulsa General Office, Tulsa, Okla. Aubrey is a senior at Jenks High School in Jenks, Okla.

    Mikaela Lies, daughter of Quinton Lies. Quinton is the site vice president at Cook Nuclear Plant in Bridgman, Mich. Mikaela is a senior at Lakeshore High School in Stevensville, Mich.

    Isaac Massie, son of Paul Massie. Paul is the plant manager at Big Sandy Plant, Louisa, Ky. Isaac is homeschooled and a senior at Calvary Baptist Academy in Hurricane, W.Va.

    Nathaniel McGurk, son of Clifford McGurk. Clifford is the business integration manager at AEP Headquarters, Columbus, Ohio. Nathaniel is a senior at Olentangy Orange High School in Lewis Center, Ohio.

    Johnan Mitchell, son of Jarred Mitchell. Jarred is the lineman A at Fayetteville Service Center Engineering, Fayetteville, Ark. Johnan is a senior at Farmington High School in Farmington, Ark.

    Clay Montgomery, son of Seth Montgomery. Seth is the customer design supervisor at Athens Service Center, Athens, Ohio. Clay is a senior at Gallia Academy High School in Gallipolis, Ohio.

    Megan Palmer, daughter of Karen Palmer. Karen is the right of way agent senior at Ft. Wayne Northeast Service Center, New Haven, Ind. Megan is a senior at Bishop Dwenger High School in Ft. Wayne, Ind.

    Lindsey Parker, daughter of William Snyder. William is the transmission affiliate business analyst at AEP Headquarters, Columbus, Ohio. Lindsey is a senior at Pickerington High School North in Pickerington, Ohio.

    Kevin Peck, son of David Peck. David is the IT systems analyst specialist at AEP Headquarters, Columbus, Ohio. Kevin is a senior at Hilliard Darby High School in Hilliard, Ohio.

    Darrell Proctor II, son of Darrell Proctor. Darrell is the operator in charge at Weleetka Power Station in Weleetka, Okla. Darrell is a senior at Hanna Public School in Hanna, Okla.

    Carson Pugh, son of Archie Pugh. Archie is the managing director TFS at John W. Vaughan Center Meter and Stores in Roanoke, Va. Carson is a senior at Roanoke Valley Governor’s School and Salem H.S. in Salem, Va.

    Montana Reed, daughter of Doyal Reed. Doyal is the customer services account representative senior at Texarkana Service Center Annex, Texarkana, Texas. Montana is a senior at Fouke High School in Fouke, Ark.

    Rachel Robinette, daughter of Kevin Robinette. Kevin is the technician senior at Kingsport Service Center, Kingsport, Tenn. Rachel is a senior at Sullivan Central High School in Blountville, Tenn.

    Isabella Robinson, daughter of David Robinson. David is the manager distribution system at North Charleston Service Center, Charleston, W.Va. Isabella is a senior at Winfield High School in Winfield, W.Va.

    Miranda Robinson, daughter of Kevin (Shawn) Robinson. Kevin (Shawn) is the managing director transmission projects west at Tulsa General Office, Tulsa, Okla. Miranda is a senior at Mingo Valley Christian in Tulsa, Okla.

    Emily Rocca, daughter of Joseph Rocca. Joseph is the field services supervisor at Lima Service Center, Lima, Ohio. Emily is a senior at Bath High School in Lima.

    Dylan Sing, son of Jessica Sing. Jessica is the vendor technical document reviewer associate at Cook Nuclear Plant, Bridgman, Mich. Dylan is a senior at Lakeshore High School in Stevensville, Mich.

    Adam Sorrels, son of James Sorrels Jr. James is the regulatory analysis and case manager at AEP Headquarters, Columbus, Ohio. Adam is a senior at The Wellington School in Columbus.

    Jared Tomlinson, son of Jeffrey Tomlinson. Jeffrey is the workplace services supervisor at AEP Headquarters, Columbus, Ohio. Jared is a senior at Canal Winchester High School in Canal Winchester, Ohio.

    Kendra Williams, daughter of Leslie Williams. Leslie is the technical training specialist principal at Amos Plant, Winfield, W.Va. Kendra is a senior at Point Pleasant High School in Point Pleasant, W.Va.

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