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We Heard You . . . So Changes Are Coming to AEP Benefits Center

by on June 5, 2019

Some good things are about to happen to the AEP Benefits Center and its website for AEP employees and retirees.

This July, AEP will unveil a whole new look and feel for the online and overall service center experience for employees and retirees. The best part is that most benefits will be brought into one online experience — backed by an improved AEP Benefits Center, driven by a new service provider.

You will continue to use the same telephone number (1-888-237-2363) that you currently call when you have a question or need benefits assistance. A single URL address will direct you to the website that will provide an enhanced online experience for you, including access to SofiaSM — your virtual online benefits assistant, available 24/7, who can answer many of your benefit questions.

These upcoming changes will affect how you can update, use and get information about your benefits. Benefit plans and services offered will not be affected by this change.

This week, retirees were mailed information that introduces some of these changes. More details will be provided nearer to and after the transition, so watch your email and mail.

From → Benefits

One Comment
  1. jayant nadkarni permalink

    Can you post the 2019 AEP Education awardee list?

    Sent from my iPhone

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