PSO Named a 2017 Residential Customer Champion in Report

Employees who attended Tuesday’s presentation of the 2017 Residential Customer Champion award are, front row, from left, Steve Baker, Chuck Diggins, John Harper, Stuart Solomon, Scott Ritz, K.C. Boyce (Senior Product Director-Cogent/MSI), Brandon Sirman, and Jeff Brown. Middle row, Christi Lee, Chris Woodard, Lisa Million, April Wind, Ashley Nolte, Tamara Brown, and Clay Holsinger. Back row, Dennis Hagy, Brandon Irving, Eric Harris, Lisa Puyear, Cathy Sullivan, Devon Whitehouse, Mary Jackson, Matt Neal, Laquisha Epps, Brad Hatfield, Stephanie Johnson, James Bulcroft, and Roger Worth.

(Story by Ed Bettinger)

The efforts of employees across Public Service Company of Oklahoma (PSO) to provide reliable electric service and superior customer service are being recognized by our customers across Oklahoma as reflected in findings by Cogent Reports/MSI, leading to PSO’s being named a 2017 Residential Customer Champion.

“It is an honor to be listed as a Customer Champion along with some of the top utilities in the country,” said Scott Ritz, Director-PSO Customer Services and Marketing. “But it is even more satisfying knowing that our customers recognize the effort we put forward to provide them with highly reliable electricity and customer service to support their ever-changing needs.”

In a news release about PSO’s receiving the award, Chris Oberle, Senior Vice President-Market Strategies International, said, “The bottom line is that Customer Champions are superior at profitably managing their customer operations and marketing efforts. These utilities also lead on industry innovation and building the new energy economy.”

Cogent Reports surveyed almost 60,000 customers from the 128 largest U.S. utility companies. The Customer Champion distinction was given to 17 electric-only utilities plus 32 other natural gas and gas-electric combination utilities. In a news release, Market Strategies noted that those named Customer Champions rate higher than industry peers on being well-managed companies.