I&M, PSO Named as ‘Customer Champions’

I&M ranked second among electric-only companies in the Midwest.  PSO ranked second in the South.

(Story by Schnee Garrett)

Indiana Michigan Power and Public Service Company of Oklahoma are two of just six electric-only utilities in the Midwest named as 2017 Residential Customer Champions in a Cogent Reports study by Market Strategies International.

Cogent Reports surveyed almost 60,000 customers from the 130 largest U.S. utility companies. The Customer Champion distinction was given to 17 electric-only utilities plus 32 other natural gas and electric companies. “These Customer Champions rate higher than industry peers on being well managed companies,” Market Strategies International said in a news release.

“This ranking shows our continued emphasis on serving our customers,” said Dave Lucas, Vice President of Finance and Customer Experience for I&M. “Congratulations to our employees for meeting a high standard for customer service.”

I&M ranked second among electric-only companies in the Midwest.  PSO ranked second in the South.

“It’s clear from our findings that Customer Champion utilities have stronger brands to influence customer behavior, gain acceptance for rate increases, lower operating costs and enhance revenue opportunities, said Chris Oberle, a senior vice president at Market Strategies International. “The bottom line is Customer Champions are superior at profitably managing their customer operations and marketing efforts.”