AEP Honored For National Key Accounts Customer Service

Representatives from Walmart Stores present AEP’s National Accounts team with the 2017 Awards for Outstanding National Key Accounts Customer Service. From left to right:  Steve Chriss (Walmart Stores), Barry Mosser (AEP), Darren Kelsey (AEP), Scott Mann (AEP), and Bob Valair (Staples). (not pictured: Bud Clark)

(Story by Shanelle Hinkle-Moore)

Edison Electric Institute (EEI) recently recognized AEP and two AEP National Accounts executives for exceptional customer service at the 2017 Awards for Outstanding National Key Accounts Customer Service.

AEP won the National Key Accounts Executive Award for Sustained Excellence in Outstanding Customer Service.

In the National Key Accounts Executive Award Category:

• Barry Mosser, Manager of National Accounts won the National Key Accounts Executive Award for Sustained Excellence in Customer Service.
• Darren Kelsey, National Account Executive based in Tulsa, Oklahoma, won the award for Outstanding Customer Service.

“These awards would not be possible without the support and vision from our operating companies and executive management,” said Mosser. “Together we support this group of key customers.”

“Customers today want more customized and integrated energy solutions than ever before,” said EEI President Tom Kuhn. “This year’s winning companies and executives serve as vital partners, providing national key account customers with education and resources to meet their changing needs and expectations.”

Why this matters
This is an example of AEP’s Strategic Goals in Customer Experience to improve customer satisfaction.

“During the conference, many customers personally told me AEP’s National Accounts team is the best. This team does an exceptional job customizing the customer experience to meet multi-site customer needs,” said [Bruce Evans], senior vice president and chief customer officer.

While presenting AEP with the Sustained Excellence award, Walmart Director, Energy and Strategy Analysis Steve Chriss said, “Every customer in the room can personally attest to AEP National Accounts team’s performance. They continually set the industry benchmark for excellence in customer service.”

More about EEI’s awards & voting process
EEI member companies and National Account executives who demonstrate superior service to customers are awarded in two categories: the National Key Accounts Program Award and the National Key Accounts Executive Award. Each category also has an award for sustained excellence.

EEI National Key Accounts customers, from a wide variety of industries, including national brands such as Costco, HealthSouth, Marriot Hotels, Microsoft, Staples, TJX Companies, and Walmart, casted the votes.

Other Award Recipients

• Duke Energy, Florida Power & Light Company, Southern Company also received awards for customer service.
• Individuals from PSEG Long Island, Xcel Energy, Puget Sound Energy and Southern Company joined Kelsey to win awards for outstanding customer service. Southern Company and Xcel Energy had individuals honored for sustained excellence with Mosser.