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Enrollment guides delayed; enrollment period extended for pre-65 retirees

by on November 23, 2015


As previously reported, AEP experienced problems in printing and distributing 2016 benefit enrollment packets for retirees. Because of this delay, AEP has decided to extend the enrollment period for under-age 65 retirees who currently have AEP medical coverage but were not able to make an active enrollment election before the November 19 deadline and otherwise would have been defaulted into the HSA Basic Plan.

If you are an under-age 65 retiree and were not able to make an enrollment election in a timely fashion, you will now have until 5 p.m. EST Wednesday, November 25, to enroll by telephone at 1-888-237-2363, or until 11:59 p.m. EST Saturday, November 28, to enroll online at The period to enroll by telephone is shorter because AEP Benefit Center offices will be closed on November 26 and 27 for the Thanksgiving Holiday and are not open on the weekends.

As a reminder, pre-65 retirees can visit AEP’s new medical plan information website, the AEP HealthHUB, where you will find tools like ALEX the Benefits Counselor and other resources to help educate you about these changes and help you to choose the plan that best fits your needs (including complete details of all the medical plan options, enrollment guides, and summary of benefit coverage documents).  Please note that the AEP HealthHUB also includes the pre-65 retiree enrollment guide, which can be found here.

From → Benefits

  1. nrvwbloc permalink

    I enrolled before the November 19 deadline but never received the promised confirmation by mail. Is there a way to check it online?

  2. I never did receive my enrollment guide by mail, which is a little disconcerting, although i did enrolled on time. Never have gotten any type of confirmation.

    I would like to know when we are supposed to receive our new insurance cards.

  3. nrvwbloc permalink

    Does anybody at AEP check these comments? I’ve never received an answer on anything I’ve posted, but this time it’s important to me to know where I can confirm my enrollment selections.

  4. Ken Drenten permalink

    From AEP — We are currently working with the vendor for this process to confirm the timing that enrollment confirmations will be mailed. We will follow up with more information as it becomes available. Thanks.

  5. nrvwbloc permalink

    Thank you, Ken.

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