AEP National Accounts team and Mosser honored for outstanding customer service

Ray Kackley (center), Manager, AEP National Accounts, displays AEP’s National Key Accounts Program Award. Looking on from far left are: Scott Mann, National Account Executive; Darren Kelsey, National Account Executive; Jeff Bowen, Director of Technical Operations – Dillard’s Inc.; Bob Valair, Director Energy & Environmental Services – Staples, Inc.; Bud Clark, National Account Executive; and Barry Mosser, National Account Executive.

AEP earned a National Key Accounts Program Award and Barry Mosser, an AEP national account executive based in Huntington, W.Va.,  was recognized with a National Key Accounts Executive Award Oct. 24 during the Edison Electric Institute’s (EEI) fall National Key Accounts Workshop in Dallas. The awards recognize EEI member companies and National Key Accounts executives for providing superior service to national key account customers.

Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries, including national brands such as Kroger, Costco, HealthSouth, Marriot Hotels, Staples, TJX Companies, and Walmart.

“Building and maintaining close relationships with customers are critically important for utilities today as customers’ needs are evolving faster than ever,” said EEI President Tom Kuhn. “This year’s award recipients are leading the way by providing exceptional customer service, as well as products and services that are helping to make their customers more efficient and more productive.”

The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of 22 national chain customers that provide feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts is a customer-oriented program where leading multi-site customers and electric utility account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.

“This recognition demonstrates that the National Account team is ‘walking the walk’ and ‘talking the talk’ when it comes to AEP’s customer focus goal,” said Nick Akins, AEP chairman, president and chief executive officer. “Our customers are the backbone of our business, so recognition from them is the highest compliment. To win these awards year-after-year proves that this team and our operating units are dedicated and committed to providing a level of service that is above customer expectations.”

“The EEI Outstanding National Key Accounts Customer Service Awards reflect the value that the recipients bring to their multi-site customers,” said Art Justice, Vice President of Energy and Sustainability at Cinemark, which is part of the Customer Advisory Group. “These companies and individuals go above and beyond, making the customer experience easier and more productive. They truly set the benchmark for strong utility-customer partnerships that should inspire all utilities.”