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Retirees’ enrollment guides are delayed; here’s how to get information right now

by on October 30, 2015

Plug-in-to-Choose.jpgAEP’s annual enrollment for 2016 employee and retiree benefit plans takes place October 29 through November 19, 2015.

Every retiree (and employee) will be receiving a printed Benefit Enrollment Guide; however, AEP has experienced problems in printing and distributing these hard copy materials.

Current projections are that retirees will receive Benefit Enrollment Guides via mail between Thursday, November 5, and Thursday, November 12, depending on your proximity to the distribution center. These same materials, including your personalized enrollment worksheet (PEW), are already available online at www.ibenefitcenter.com/aep.

To view your online enrollment guide: after logging on to the AEP Benefits Center, choose “Plan Information” from within the “Resource Center” tab (top right for most PCs), then select the “Health” tab from the middle of the screen below the “Plan Information” title.

To view your personalized enrollment worksheet (PEW), including the plan premiums / rates applicable to you: after logging on to the AEP Benefits Center, choose “Communication History” from within the “Forms” tab (near top of webpage). Here you can see and print the personalized mailings sent to your address.  Please note that your personalized rates can also be viewed as part of the enrollment process, which is launched by selecting “Enroll Now” from the Benefits Center homepage.

For retirees under the age of 65 (and your eligible dependents, regardless of age):

Medical benefits are changing for 2016 and every pre-65 retiree currently enrolled in an AEP medical plan must re-elect plan coverage.  If you are currently enrolled in an AEP medical plan and do not make a plan enrollment election, you will be automatically enrolled in the HSA Basic plan at your current level of coverage.

Pre-65 retirees, please visit AEP’s new medical plan information website, the AEP HealthHUB, where you will find tools like ALEX the Benefits Counselor and other resources to help educate you about these changes and help you to choose the plan that best fits your needs (including complete details of all the medical plan options, enrollment guides, and summary of benefit coverage documents).  Please note that the AEP HealthHUB also includes the pre-65 retiree enrollment guide, which can be found here.

For retirees over the age of 65 (and your eligible dependents, regardless of age):

Your AEP medical benefit offerings are consistent with prior years, as is the enrollment process. There is no active enrollment requirement for retirees over the age of 65 (and their dependents). For those wishing to continue their current medical plan coverage, there is no action required. If you wish to make changes to any other benefit plan offerings, you can do so by visiting the AEP Benefits Center website. You may view the over-65 retiree enrollment guide at the AEP Benefits Center website.

Both the pre-65 and over-65 enrollment guides are also available on the AEP Retirees & Alumni website under the Benefits tab.

PLEASE NOTE . . .

There are two options to use to access rate and premium information at the AEP Benefits Center website (https://www.ibenefitcenter.com/aep):

  1. From the home page, click on the “Forms” tab in the top page index, then “Communication History.” Your personalized enrollment worksheet (PEW) will be one of the forms listed that you can then select to view.  Note: This document is several pages long, so please print the entire document or scroll through to later pages (using the scroll bar nearest the right edge of the document), where you will find your personal rate information.
  2. From the home page, click on the button labeled “Enroll Now” under “myHealth.” You must answer several required questions, then you will see a page named “My Benefit Election Summary.” Scroll down to “My Benefits” and click on “Change” at left of the Medical benefit line. Your 2016 medical plan options, including rate and premium information, will appear on the next page, titled “Choose My Medical Benefits.” You can then review this information without making an actual selection. Even if you do choose a medical plan option, you may re-enter the site and change options through the end of the Annual Enrollment period.

From → Benefits

7 Comments
  1. This is awful. I endured the silliness of Alex, and then it asked me for the monthly cost from the sheet that AEP supposedly sent me, which I have not yet received. I looked at the communication history section of the personal page, but it only shows the cover letter without any attachments. Therefore, I have no idea of how to evaluate the options. You need to tell us not to bother using this so called resource until we have received the rate sheet, or tell us when and how we can get the rate sheet, rather than waiting until less than a week before we can evaluate this important option.

  2. If I had not heard about this site from another retiree, I would still be wondering what is going on with the enrollment materials and processes. I have an account set up at the AEP Benefits site which includes my contact information and am wondering why I was not contacted via email. Why wasn’t Alex configured to accept premium costs in monthly amounts as provided by AEP instead of having to calculate the annual equivalent? I am trying to compare/decide between the HSA Basic and HSA Plus plans and Alex did not provide that comparison.

  3. Will the Open Enrollment period be extended due to the delay in sending the packets? Some of us may not get the packets until November 12th, when we should have received them a week ago. I did check the benefits website and although it includes the rates I will be paying on January 1st, it does not include the retiree points-based rates that I will be switched to on July 1st due to the severance period ending. Also, I tried ALEX and it compared only the HRA and HSA Basic plans, but not the HSA Plus plan which is the plan am interested in, so ALEX was not much help to me.

  4. Ken Drenten permalink

    There are two options to use to access rate and premium information at the AEP Benefits Center website (https://www.ibenefitcenter.com/aep):

    1) From the home page, click on the “Forms” tab in the top page index, then “Communication History.” Your personalized enrollment worksheet (PEW) will be one of the forms listed that you can then select to view. Note: This document is several pages long, so please print the entire document or scroll through to later pages (using the scroll bar nearest the right edge of the document), where you will find your personal rate information.

    2) From the home page, click on the button labeled “Enroll Now” under “myHealth.” You must answer several required questions, then you will see a page named “My Benefit Election Summary.” Scroll down to “My Benefits” and click on “Change” at left of the Medical benefit line. Your 2016 medical plan options, including rate and premium information, will appear on the next page, titled “Choose My Medical Benefits.” You can then review this information without making an actual selection. Even if you do choose a medical plan option, you may re-enter the site and change options through the end of the Annual Enrollment period.

  5. Robert Murphy permalink

    Thanks . I think Janet holiday already sent this to me.

    Sent from my iPad

    >

  6. After you figure out what you want to sign up for, enroll, hit “submit”, print out your elections, the next time you log on to the Mercer site it still indicates that you have not enrolled. That’s some serious frustration there. So I enrolled again. Waited a few days, nothing on the site changed. So I enrolled again. Still nothing on the site indicates you enrolled and are done.

  7. My father passed away shortly before he was planning to retire. He was killed on the job at AEP in Ohio. I still have not received any information on receipt of his retirement. He paid into it, but has AEP simply kept all of my father’s money he paid into his retirement? I was his beneficiary on his life insurance but only received $4,000. My mother and father were divorced. I am certain I was named as his beneficiary on his retirement benefits. Even though I could have sued AEP for my father’s death, I did not. However, who has all of his money he paid into his retirement? He had to have a beneficiary and I am certain it was me. One AEP office told me the retirement benefits only would go to a wife. He was not married at the time of his death. Please advise me. My name is Billy Mellinger and you can reach me via 740-753-9210 (my mother’s telephone number); my father was William Mellinger. I would think that his retirement dollars would have earned lots of interest during all these years since his death and hope that AEP is not keeping his hard-earned money. Thank you for any help you can give me at me.vanbibber@nelsonvilletv.com

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