New AEP Benefits Center to open online, by email and by phone July 1

Starting July 1, retired employees of American Electric Power can easily manage their Health & Welfare and Pension Plan benefits through the new AEP Benefits Center — online, by email and by phone.

AEP retirees will receive information by postal mail soon that will outline how to access the new AEP Benefits Center electronically.

The toll-free number to the AEP Benefits Center, 1-888-237-2363 (1-888-AEP-BENE), is the same phone number used for the current Human Resources Service Center. Phone access to the HR Service Center will continue until 5 p.m. Eastern Time June 27. There will be a brief transition period from June 27 to June 30 as phone access is transferred to the new AEP Benefits Center.

At the AEP Benefits Center, retirees can:

• Access personalized information about Health & Welfare and Pension benefits, virtually 24 hours a day, 7 days a week.
• Connect with representatives through a live chat feature.
• Enroll in Health & Welfare benefits during Annual Enrollment (or make changes during the year if you experience a qualifying life event).
• Use online tools and calculators to help make informed decisions.
• Manage pension payments.
• Review and update personal, dependent and beneficiary data.