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New AEP Benefits Center to open online, by email and by phone July 1

by on June 16, 2014

Powering-You---Total-Rewards320Starting July 1, retired employees of American Electric Power can easily manage their Health & Welfare and Pension Plan benefits through the new AEP Benefits Center — online, by email and by phone.

AEP retirees will receive information by postal mail soon that will outline how to access the new AEP Benefits Center electronically.

The toll-free number to the AEP Benefits Center, 1-888-237-2363 (1-888-AEP-BENE), is the same phone number used for the current Human Resources Service Center. Phone access to the HR Service Center will continue until 5 p.m. Eastern Time June 27. There will be a brief transition period from June 27 to June 30 as phone access is transferred to the new AEP Benefits Center.

At the AEP Benefits Center, retirees can:

  • Access personalized information about Health & Welfare and Pension benefits, virtually 24 hours a day, 7 days a week.
  • Connect with representatives through a live chat feature.
  • Enroll in Health & Welfare benefits during Annual Enrollment (or make changes during the year if you experience a qualifying life event).
  • Use online tools and calculators to help make informed decisions.
  • Manage pension payments.
  • Review and update personal, dependent and beneficiary data.

From → Benefits

  1. I am the Power of Attorney for my Mother, Marilyn Bentley (through Robert Bentley) of Crooksville, Ohio. My Mother is currently in the Oaks of Bethesda rest home. She is worried that her insurance won’t cover her stay in there. Could you please email and let me know that she is covered so I can take it into show her. Thanking you in advance, Mary Ann Bentley Paynter

  2. Brian McGee permalink

    Trying to find to commence my benefit plan. Supposed to have a chat option. Would you help me find it please?

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