Benefits enrollment messages sent to retirees, surviving spouses

AEP recently sent phone messages to retirees and surviving spouses in regards to its current annual benefits enrollment process. Some of these messages may have been inaudible due to a technical issue in the dialer system. Here are the contents of these messages, sent Oct. 22 and 23:

To AEP Retirees –

Hello, please listen to this important message for AEP retirees and their families from AEP Human Resources.   Recently AEP mailed you an annual benefits enrollment packet.  This packet provides information to help you make decisions about your benefit plan elections for 2014.  If you want to make changes, please complete the form in the packet and mail it to the AEP HR Service Center in Roanoke, Virginia.  The postage-paid return envelope in the packet must be postmarked no later than November 14, 2013.  If you do not wish to make any changes, there is no need to return the form.  Again, the form only needs to be completed if you wish to make changes to your benefits.  Please review and update your beneficiary information if you have retiree life insurance.  You can obtain a form for this by calling the HR Service Center at 1-888-237-2363.  Thank you!

To AEP Surviving Spouses/Domestic Partners –

Hello, please listen to this important message for AEP surviving spouses and their families from AEP Human Resources. Recently AEP mailed you a packet about annual benefits enrollment.  This packet provides information to help you choose your benefit plan elections for 2014.  You must complete the “Remarriage” section of the form indicating if you have remarried, and mail the form back to the AEP HR Service Center in Roanoke, Virginia.  The postage-paid return envelope in the packet must be postmarked no later than November 14, 2013.  Please indicate any benefits changes you wish to make for 2014 on the form.  Remember, if you choose to cancel enrollment in the Medical, Vision or Dental plans, you may not re-enroll in that plan later.  Your enrollment in each plan is an independent choice, but once participation in a plan is dropped, it will no longer be available to you in later years.  Thank you!