AEP’s customer operations centers among best in the industry

AEP’s customer operations centers have some bragging rights because they placed third in the Top 100 Call Center awards for 2013 from BenchmarkPortal.

The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.

The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, AEP was determined to be number three in North America.

“The AEP Customer Operations Centers are among the best in the industry. This award was granted on the basis of objective, metrics-driven performance,” said Rob Cheripko, managing director – Customer Operations. “AEP stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we are proud of this accomplishment.”