Appalachian Power Company
James Bradley, 82, retired, North Charleston Service Center, died Feb. 1.
Reese Bowen Jr., 82, retired, Bluefield (W.Va.) Service Center, died Jan. 23.
Stephen Collins, 71, Woodlawn Service Center, died Dec. 31.
William Griffith, 86, retired, Amos Plant, died Jan. 14.
Robert Hardy, 84, retired, Kanawha River Plant, died Feb. 24.
Woodrow Holbrook, 98, retired, Beckley Service Center, died Feb. 12.
Don Jonas, 81, retired, Clinch River Plant, died Feb. 11.
Willard Kestner, 72, retired, Abingdon Service Center, died Jan. 9.
Rolound Kiser, 87, retired, Clinch River Plant, died Feb. 1.
Lisa Lackland, 56, John W. Vaughan Center, died Feb. 9.
Howard Lasley, 89, retired, Clinch River Plant, died Feb. 2.
Winston Martin, 82, retired, Bb&T Building, died Jan. 27.
Joseph Patchell, 79, retired, North Charleston Service Center, died Jan. 28.
Jack Riddle, 84, retired, Beckley Service Center, died Jan. 17.
Ronald Wentz, 83, retired, Clinch River Plant, died Feb. 19.
Columbus Southern Power Company
Sharon Clark, 71, Energy Delivery Headquarters-Gahanna, died Jan. 12.
Donald Hammersley, 81, retired, Conesville Plant, died Feb. 12.
Robert Hopkins, 84, retired, Chillicothe Office, died Feb. 3.
Margaret Maxwell, 98, retired, 850 Tech Center, died Jan. 28.
Richard Noggle, 71, Mound Street Service Center, died Feb. 3.
James Rogers, 82, retired, 850 Tech Center, died Jan. 27.
Warren Smith, 89, retired, 850 Tech Center, died Jan. 19.
William West, 96, retired, Hillsboro Service Center, died Jan. 25.
Indiana Michigan Power
Irene Bonfiglio, 94, retired, Elkhart Service Center, died Jan. 23.
Richard Dudding, 90, retired, Cook Nuclear Plant, died Jan. 13.
Jack Green, 90, retired, Muncie Service Center, died Feb. 4.
Roy Hall, 59, Cook Nuclear Plant, died Feb. 13.
Charles Handschy, 68, Spy Run Service Center, died Jan. 28.
Michael Harter, 70, Marion Service Center, died Jan. 28.
Einer Jensen, 90, retired, Spy Run Service Center, died Jan. 24.
Benny King, 76, retired, One Summit Square, died Jan. 31.
Norman Roberts, 85, retired, Rockport Plant, died Jan. 31.
Raymond Rospopo, 79, retired, South Bend Service Center, died Jan. 21.
Omer Schmeltzer, 87, retired, Tanners Creek Plant, died Jan. 28.
Kentucky Power Company
Hershel Adams, 91, retired, Hazard Service Center, died Jan. 20.
Conrad Hoenig Jr., 64, Big Sandy Plant, died Jan. 27.
Richard Nash, 95, retired, Ashland Office, died Feb. 1.
Ohio Power Company
Auten Cole, 97, retired, Canton Eastern Regional Office, died Jan. 26.
William Deames, 97, retired, Canton Eastern Regional Office, died Feb. 11.
Kenneth Dennis, 85, retired, Canton Eastern Regional Office, died Jan. 16.
James Duffalo, 63, Muskingum River Plant, died Dec. 11.
Richard Godwin, 92, retired, Canton Eastern Regional Office, died Jan. 11.
Hubert Greathouse, 84, retired, Lancaster Office Building, died July 26.
Earl Higginbotham, 82, retired, Lancaster Office Building, died Jan. 23.
Gerald Marshall, 89, retired, Zanesville Office, died Feb. 1.
Andrew McHenry, 91, retired, Mitchell Plant, died Jan. 23.
Dale Miller, 84, retired, Zanesville Office, died Jan. 19.
Alan Pease, 63, Steubenville Service Center, died Feb. 9.
Arthur Piatt Jr., 84, Belmont Service Center, died Feb. 8.
Joseph Savinell, 58, Cardinal Plant, died Feb. 10.
Edward Smith, 68, Mitchell Plant, died Feb. 13.
Harold Smith, 91, retired, Canton Eastern Regional Office, died Feb. 7.
Gerald Updyke, 93, retired, Central Ohio Coal Company, died Jan. 31.
Gust Winkler Jr., 83, Canton Eastern Regional Office, died Jan. 2.
William Zartman, 88, retired, Canton Eastern Regional Office, died Jan. 17.
Public Service Company of Oklahoma
James Holt, 72, retired, Tulsa General Office, died Oct. 28.
Lois Hoskins, 89, retired, Tulsa General Office, died Jan. 27.
Frank Meyer Jr., 94, retired, Tulsa General Office, died Nov. 1.
Southwestern Electric Power Company
Lula Deprato, 87, retired, Shreveport General Office, died Feb. 14.
James Chadwick, 74, retired, Mineola Office, died Jan. 18.
Jane Hawkins, 65, Longview Operations, died Feb. 13.
Walter Kirkpatrick, 82, retired, Shreveport General Office, died Feb. 20.
Frank Macon, 68, Flint Creek Plant, died Feb. 14.
Ronald Mueller, 73, retired, Shreveport Operations, died Feb. 2.
Kenneth Ocheltree, 83, retired, Shreveport General Office, died Jan. 26.
Leta Bryson, 94, retired, Corpus Christi Office, died Dec. 30.
Vivian Frieda, 88, retired, Corpus Christi Office, died Feb. 19.
Sylvia Medrano, 72, Western Division Office, died Jan. 15.
Encarnacion Perales, 85, retired, Corpus Christi Office, died Jan. 12.
W.A. Everheart, 84, retired, Abilene General Office, died Jan. 24.
|TUSK is targeting accounts where owners identify themselves as AEP employees.|
(Story by Rachel Hammer)
A solar advocacy lobbying organization is waging an advertising and public relations campaign that targets utility company employee Facebook accounts to help spread its messages.
One of the tactics being used by the organization TUSK (Tell Utilities Solar Won’t be Killed) is to place paid ads on the Facebook pages of individuals who indicate they work or are retired from AEP and other targeted organizations. The ads tend to be very negative toward the organization.
Here’s the trick. The ads can be seen only by the employee until such time that the employee comments on the ad in an effort to defend the company. When an employee takes that step, they inadvertently share the post that previously wasn’t shared.
“We understand that employees naturally want to defend AEP when these ads appear on their Facebook pages. And we appreciate that,” said Josh Polk, AEP’s social media manager. “Unfortunately, that’s exactly what the organization wants because every comment creates free advertising and spreads its message.”
AEP encourages employees and retirees who see these ads on their Facebook pages to simply do nothing.
|Employees can block posts with a few quick clicks.|
Also, such a post can be easily blocked. According to Polk, a post can be blocked by following these steps:
- Click on the down arrow ( v ) at the top of the post.
- A drop down box will appear. Select “I don’t want to see this.”
- The ad will be hidden from view.
The post can be reported to Facebook if it re-appears in a personal feed.
- Click on the down arrow ( v ) at the top of the post.
- A drop down box will appear. Select “Report post.”
- A report will be sent to Facebook.
Should a retiree still choose to comment on the ads, they are reminded that they should be clear that they are AEP retirees, but that they are speaking on their own behalf and not for the company.
TUSK is sponsored by several solar developers and other advocacy groups. The group moves from state to state and typically follows the same tactics in each jurisdiction to attack utilities that are trying to make sure policies are fair to all customers who use the grid.
While AEP does not criticize TUSK for trying to advance members’ own business interests, it challenges TUSK to honestly represent what it is trying to achieve. TUSK positions this issue as the big monopoly utilities against the little guys who just want to put solar panels on their roofs, but the group represents solar developers, not the solar customers in AEP’s service territory.
AEP Service Corporation
Sarah Deckard, Gavin Plant, retired Feb. 1 after 29 years of service.
Reed Smolak, AEP Headquarters, retired Feb. 28 after 31 years of service.
William Bosta, Virginia State Office, retired Feb. 21 after 21 years of service.
Edgar Hannah, Central Machine Shop, retired Feb. 14 after 15 years of service.
Randy Hughes, Huntington Service Center, retired Feb. 28 after 21 years of service.
Guy Null, Amos Plant, retired Feb. 14 after 35 years of service.
George Wingfield, Lynchburg Service Center, retired Feb. 28 after 35 years of service.
Vonronstead Wright Sr., Fieldale Office, retired Feb. 18 after 25 years of service.
Columbus Southern Power
Stephen Sheets, Mound Street Service Center, retired Feb. 12 after 41 years of service.
Indiana Michigan Power
David Ferguson, Rockport Plant, retired Feb. 11 after 39 years of service.
Steven Henry, Muncie Service Center, retired Feb. 1 after 42 years of service.
William Loraff, Cook Nuclear Plant, retired Feb. 14 after 22 years of service.
John Moline, Cook Material Center, retired Feb. 28 after 30 years of service.
Pamila Shearer, St. Joseph Service Center, retired Feb. 12 after 32 years of service.
James Sims, Rockport Plant, retired Feb. 26 after 30 years of service.
Public Service Company of Oklahoma
Frank Estes, Energy Control Center, retired Feb. 28 after 37 years of service.
Tim Gray, Tipton Office, retired Feb. 28 after 23 years of service.
Michael Smith, Elk City Office, retired Feb. 16 after 11 years of service.
Lois Whitsett, Mid Metro Office, retired Feb. 12 after 30 years of service.
Southwestern Electric Power
Kenneth Crowell, Texarkana Operations, retired Feb. 12 after 36 years of service.
Althea Hartsfield, Welsh Plant, retired Feb. 3 after 10 years of service.
Patricia Norris, System Control Center, retired Feb. 12 after 25 years of service.
Irma Sneller, Electric System Operations, retired Feb. 1 after 20 years of service.
(Story by Jennifer Mason)
On Nov. 8, 2012, AEP River Operations committed to eliminating all environmental spills. It was simply a commitment to Zero Harm to the environment. It focused on teamwork, communication, raising awareness and following policies and procedures.
|Each vessel and facility at AEP River Operations received their own “Zero Spills” flag to fly with pride.|
On Jan. 1, AEP River Operations successfully completed two calendar years without an environmental spill. Another milestone was reached Jan. 16 when the organization reached 800 days of environmental excellence.
Each vessel and facility received their own “Zero Spills” flag to fly with pride.
In addition, Keith Darling, president of AEP River Operations, was presented with a congratulatory letter from Kevin Cook, Rear Admiral, U.S. Coast Guard. Cook referenced the hundreds of other spills from other towing vessels and barges and commended Darling for leading an organization that has achieved zero spills for more than two years.
As stated in the Electronic Code of Federal Regulations, Title 40, Part 110: Discharge of Oil. Section 3: “For purposes of section 311(b)(4) of the Act, discharges of oil in such quantities that the Administrator has determined may be harmful to the public health or welfare or the environment of the United States include discharges of oil that…(b) Cause a film or sheen upon or discoloration of the surface of the water or adjoining shorelines or cause a sludge or emulsion to be deposited beneath the surface of the water or upon adjoining shorelines.”
This means just ONE drop creating a sheen on the water must be reported as an environmental incident. At AEP River Operations, the target is ZERO Harm.
(Story by Kacee Kirschvink)
A video producer with the U.S. Chamber of Commerce recently visited the Turk Plant and produced a video that has been viewed more than 250,000 times and shared over 4,000 times on Facebook.
A caption for the video, which is also on You Tube, reads: “Take a ride into America’s first Ultra Supercritical coal fired power plant at the AEP Southwestern Electric Power Company John W. Turk facility in Arkansas. Regulatory uncertainly has put on hold any plans to build more of these highly efficient and clean facilities to power America’s infrastructure despite the Turk plant’s unprecedented and proven technology innovations.”
The video is the most successful one ever released by the U.S. Chamber. It features views from various locations at the plant and includes comments from Energy Production Superintendent Andy Brannan and Coal Handler Paul Carver. The video crew even followed Carver to his home to visit with his family about the benefits of working at one of the cleanest coal plants in the nation.
“America, wake up!” one Facebook user commented after watching the video. “Businesses are the heartbeat of America. Here is a true business that has the answer to cheaper, clean, energy, but government is trying to restrict honest manufacturing. Don’t fall for false promises. Energy from USA is the best ( energy Independence ) and jobs.”
The video is part of the U.S. Chamber of Commerce’s Institute for 21st Century Energy campaign. A video crew spent an entire day filming the plant, from the coal pile to the turbine room floor.
AEP Feb. 19 — using entirely in-house resources — launched the redesign of its seven operating company websites using responsive design, a relatively new technique.
Responsive design allows web pages to sense the size of the device an individual is using to view each page, and adapt itself to display properly on that device. This allows AEP’s operating companies to do a better job of serving the increasing number of users who come to their sites with a tablet or smartphone.
In November 2012, AEP became the first in the utility industry — and just the third Fortune 500 company — to update its corporate website –aep.com — to a responsive design.
“We’ve redesigned the sites because of the increasing amount of traffic from phones and tablets,” explained Allen Glass, Internet strategy manager in AEP Corporate Communications. “Phones made up 32.5 percent of our traffic last year. Tablets added another 6.9 percent. During major outages, those percentages go even higher – well over 50 percent — because those are the devices that still work when the power is out.”
When AEP launched its mobile sites in 2010, mobile traffic represented a very small fraction of the usage, presumably because customers were still getting used to phones that would enable them to go online to conduct business, and most visitors were only seeking outage-related materials and information.
“But people got used to using their phones for other things pretty quickly, and the things they wanted to do on our sites began to change shortly after we launched the mobile versions,” Glass said. “Now when we survey our users, we find that they want to do the same things on their phones that they do on desktop computers.
“There’s still a little more focus on outage-related activities, of course – especially during major outages – but other than that, the percentages are pretty much the same as they are for desktop visitors,” he added. “Our current mobile sites now have billing and payment information, but it’s too expensive to try to keep adding new functions in both mobile and desktop versions. That’s why responsive design is such a great option for us.”
Responsive design allows a single site to serve desktop and mobile traffic. That means AEP doesn’t have to maintain two different versions of each site, which can be very time-consuming. Responsively designed web sites have a piece of code on every page of the site that asks your computer – desktop, tablet, phone, whatever – “Okay, how big is the screen?” Then the page reconfigures itself to fit on that size screen.
|Responsive design allows web pages to sense the size of the device an individual is using to view each page, and adapt itself to display properly on that device.|
“We’ve done a ton of research into user behaviors – what works and what doesn’t – as we’ve designed and built these sites,” Glass noted. For example, Eric Davis, user experience consultant principal in Corporate Communications, ran more than 20 separate user experience studies with more than 250 customers, looking at hundreds of site elements.
“Sometimes it’s as straightforward as trying to figure out what words we should use for a button so our customers will be able to find what they’re looking for,” said Glass. “One button went through six different iterations before we found the label that works best. We’re really picky about finding out what works for our customers so they can be successful when they try to do something or get some information on our sites. After all, we don’t succeed with our goals unless they succeed with theirs.”
Glass noted that a number of employees contributed to the success of the website redesign project, including primary developers Jared Utley, Dane Sapp, Derek Reynolds, David Azusenis, Ryan Roe, Stephen Payne, Chris Rowsell and Lisa Lawrence; designers Sarah Hunyadi, Nick Carron, Ruth Thurgood Mundy and Joshua McClurg-Genevese; Davis, who handled user research and a lot of the user experience design; Brian Phipps, Amanda Thatcher, Leann Bailey and Angela Brown, who reviewed the customer service functions; and Keenan Sanders and Josh Polk, who did a lot of the quality assurance work on the sites.
“We also need to thank other people in Information Technology who helped set up and configure the new web servers we needed for the sites and handled security and access issues for us,” said Glass, “including Steve Tulk, Zach Van Tassel, John Welday, Bruce Goetz, Bryan Young, Randy Urban, Chris Chapman, Ramanathan Chandrasekaran, Scott Grizzle, Nathanial Roberts, Bill Pratt, Kevin Knox, MaryJean Speno, Roy Peltomaa, Jeff Tennant, Adam Velegol and Frank Rao.”
Today, Anthem provided information on how to immediately enroll in credit protection services to all members who are potentially impacted by last week’s cyber attack.
Starting today at 2 p.m. ET/1 p.m. CT, current and former Anthem and Anthem Lumenos members can visit AnthemFacts.com to learn more about credit monitoring and identity theft repair services provided by AllClear ID, a leading and trusted identity protection provider. All services are available for two years. Details of the services, and instructions on how to enroll, are listed below:
- Identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the cyber attack, these services are automatically available and do not require enrollment. Please visit AnthemFacts.com to learn how to access these services. Members may access identity repair services by calling 877-263-7995.
- Credit monitoring services require a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24 month coverage period, and can learn how to sign up at AnthemFacts.com. Members who do not have access to the Internet may call 877-263-7995 for assistance.
The free identity protection services provided by Anthem include two years of:
- Identity repair assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
- Credit monitoring: At no cost, members may also enroll in additional protections, including credit monitoring. Credit monitoring alerts consumers when banks and creditors use their identity to open new credit accounts.
- Child identity protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
- Identity theft insurance: For individuals who enroll, the company has arranged for $1,000,000 in identity theft insurance, where allowed by law.
- Identity theft monitoring/fraud detection: For members who enroll, data such as credit card numbers, social security numbers and emails will be scanned against aggregated data sources maintained by top security researchers that contain stolen and compromised individual data, in order to look for any indication that the members’ data has been compromised.
- Phone alerts: Individuals who register for this service and provide their contact information will receive an alert when there is a notification from a credit bureau, or when it appears from identity theft monitoring activities that the individual’s identity may be compromised.
Members who have provided e-mails to Anthem and who have opted in to receiving communications may receive an e-mail directing them to visit AnthemFacts.com to sign up for services. This e-mail is scheduled to be distributed the week of Feb. 16. This email, sent due to state notification requirements, will not ask for personal information and will not contain a link to any websites other than AnthemFacts.com.
Phone lines will be open from 2 to 9 p.m. ET on Friday, and will be open 9 a.m. to 9 p.m. ET Monday to Saturday.
(Story by Stan Whiteford)
The AEP Foundation will partner with Tulsa Community College (TCC) and the TCC Foundation to provide $3 million over five years to launch the Credits Countsm program, benefiting high school and middle school students in Tulsa Public Schools (TPS).
The announcement of the program, which focuses on STEM (Science, Technology, Engineering, Mathematics), was made Feb. 9 during a special ceremony at Tulsa’s Will Rogers College High that was attended by local and state officials, including Oklahoma Governor Mary Fallin.
Credits Count, a signature program of the AEP Foundation, will begin at Will Rogers College High School and expand to three additional Tulsa public high schools and include the middle schools that feed into them. TCC will work with students and their families to explore STEM fields, introducing students to careers they otherwise may never have considered as career options. Along the way, Credits Count will help students fill in learning gaps, so they are ready to study college-level courses while still in high school. By graduation, students will have earned credits that count toward a certificate in a STEM-related career or a college degree in fields that include engineering, biotechnology and information technology.
“I am very pleased to announce this innovative partnership between the AEP Foundation, TCC, and TPS to benefit students and their families in PSO’s headquarters city,” said Stuart Solomon, president and chief operating officer of Public Service Company of Oklahoma (PSO). “The Credits Count program is the largest gift that the AEP Foundation has ever made in the state of Oklahoma. This gift will help our students pursue STEM-related careers and college studies, and become the next generation of critical thinkers who will find solutions to complex challenges for businesses and communities.”
The four major components of the Credits Count program include:
- Dual Enrollment in High Schools and at TCC – allowing students to graduate high school with at least 12 college credits toward an associate degree or job ready certificate;
- STEM Experiences – expanding awareness at an early age of possible STEM careers through middle and high school exploration experiences;
- College Course Readiness Assessments – identifying gaps in writing, reading and math that may require tutoring;
- Summer Bridge Programs – providing remediation in English and math and improving skills prior to students’ participation in dual enrollment programs.
“This partnership will help with the STEM pipeline from middle school through the completion of a college degree. TCC, through its Tulsa Achieves program as well as EXCELerate, has a powerful model on providing access to higher education,” said TCC President and CEO Leigh B. Goodson, Ph.D. “Credits Count is designed to reach an urban, low income and diverse population by removing barriers so we can develop a competitive, educated and robust STEM-focused work force.”
TCC will facilitate the dual enrollment program in cooperation with Tulsa Public Schools. The program will reach nearly 1,000 students to assess college readiness. About 800 students will participate in the Summer Bridge program to improve math, science and English skills. About 3,000 middle school students will participate in a summer STEM college experience and up to 800 students will receive for-credit college-level course work, while completing high school.
Fallin expressed her appreciation for the leadership of all the partners involved, and added that initiatives like Credits Count will help set a standard for others to follow.
“One of the things that Oklahoma has to do to continue to grow our economy and create good career opportunities for our citizens is to increase educational attainment,” said Fallin. “Our businesses need a skilled, technically proficient work force, and that means producing more STEM graduates. The great work being done on that front by the AEP Foundation, the TCC Foundation and Tulsa Public Schools is a model I hope we can replicate across the state.”
TCC is the third college to receive funding from the AEP Foundation for a Credits Count program. The first two were Columbus State Community College in Columbus, Ohio, and Bossier Parish Community College in Bossier City, Louisiana.
“The Credits Count grant represents a significant financial investment in the Tulsa community,” said Lauren Brookey, TCC Vice President of External Affairs. AEP and its local subsidiary PSO are terrific corporate partners that will help shape the future of Tulsa students and their education.”
When asked how his day is going, Rod Griffin will often reply: “Living the dream!”
|On Feb.6, Rod Griffin was inducted into the Newark High School Athletic Hall of Fame for his many years of contributions to the Newark varsity boys basketball program.|
Griffin, a director of Transmission Accounting and a 14-year AEP employee, has earned the respect of his colleagues as a solid and dedicated contributor in AEP’s accounting organization. Another special component of his “living the dream” approach is Griffin’s passion for high school basketball. As a Newark (Ohio) High School alum, Griffin is the official scorekeeper of Newark’s varsity and junior varsity boys basketball teams. For the past 30-plus years, Griffin has never missed a Newark High School varsity game.
Newark High’s basketball resume is impressive to say the least: four state titles, six regional titles, 22 district titles and over 1,500 victories in all. When basketball fans around Ohio think of elite high school programs, they often think of the Newark Wildcats.
On Feb.6, Griffin was inducted into the Newark High School Athletic Hall of Fame for his many years of contributions to the Newark varsity boys basketball program and to the Newark athletic program in general.
Griffin’s efforts are recognized by many associated with the Newark High program.
“Rod’s commitment is invaluable to the Newark basketball program and to our entire athletic department,” said Jeff Quackenbush, former Newark High School basketball star and current athletic director and head boys varsity basketball coach. “Over the years, Rod has always been a very willing assistant in helping our athletic programs succeed, both in terms of our teams’ athletic events and our various fund-raising activities. As for our basketball program, Rod has been a role model for many of our players as he often talks to our players before and after games. I consider Rod to be an extension of my entire coaching staff.”
|For the past 30-plus years, Rod Griffin has never missed a Newark High varsity game.|
Gary Walters, who coached the Wildcats for 27 years, echoes many of Quackenbush’s thoughts when describing Griffin’s contributions. “Rod Griffin is a man with integrity beyond reproach,” said Walters. “From the time I met Rod when he was our student manager for our seventh-grade team, Rod has always been a high-caliber person and a terrific contributor to the Newark basketball program.”
While often an individual who deflects recognition, Griffin’s election to the Newark High School Athletic Hall of Fame recognizes many hours of dedication to helping people and programs succeed. His “living the dream” approach is reflected in his dedication and strong work ethic at AEP, as well as his commitment to Newark High School basketball.
AEP wants to let retirees know that the company has become aware that Anthem, Inc., the parent company of one of its health insurance providers, is the victim of a highly-sophisticated cyber attack. Anthem has informed AEP that Anthem member data was accessed, and that breached data could include that of AEP participants, including retirees.
Please note that this data breach is specific to current and former participants of Anthem benefit plans; retirees who have always been Aetna plan participants are not affected.
“We are working closely with Anthem to better understand the impact on its members,” said Brian Healy, managing director – Total Rewards for AEP. Here is what we do know, he said:
- Once Anthem determined it was the victim of a sophisticated cyber attack, it immediately notified federal law enforcement officials and shared the indicators of compromise with the HITRUST C3 (Cyber Threat Intelligence and Incident Coordination Center).
- Anthem’s Information Security has worked to eliminate any further vulnerability and continues to secure all of its data.
- Anthem immediately began a forensic IT investigation to determine the number of impacted consumers and to identify the type of information accessed. The investigation is still taking place.
- The information accessed includes member names, member health ID numbers/Social Security numbers, dates of birth, addresses, telephone numbers, email addresses and employment information, including income data. Social Security numbers were included in only a subset of the universe of consumers that were impacted.
- Anthem is still working to determine which members’ Social Security numbers were accessed.
- Anthem’s investigation to date shows that no credit card or confidential health information was accessed.
- Anthem has advised us there is no indication at this time that any of our clients’ personal information has been misused.
- All impacted Anthem members will be enrolled in identity repair services. In addition, impacted members will be provided information on how to enroll in free credit monitoring.
“We are continuing to work closely with Anthem to better understand the cyber attack and the impact on our participants,” Healy said. “We will continue to keep you updated as information becomes available.”
Anthem has created a website – www.anthemfacts.com — and a hotline, 1-877-263-7995, for its members to call for more information. The website includes an updated Frequently Asked Questions webpage that further explains the cyber attack. Anthem has already begun the process of notifying members of this cyber attack and the data affected.