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February 5 marks National Wear Red Day

Go Red For Women is a national campaign by the American Heart Association.

Go Red For Women, marked by National Wear Red Day on the first Friday each February (February 5), is a reminder that heart disease among women is a serious issue. Heart disease and stroke kill 1 in 3 women, yet it’s 80 percent preventable.

According to the American Heart Association, the campaign’s sponsor, it’s been shown that 80 percent of cardiac events can be prevented with education and lifestyle changes.

The red dress has become the iconic symbol of the battle against heart disease and stroke in women. All are encouraged to wear red on February 5, raise their voices, know their cardiovascular risk and take action to live longer, healthier lives.

Since the first National Wear Red Day in 2003, tremendous strides have been made in the fight against heart disease and stroke in women in the U.S. Through research and education to healthy lifestyle changes:

  • Nearly 90% of women have made at least one healthy behavior change.
  • More than one-third have lost weight.
  • More than 50% have increased their exercise.
  • 6 out of 10 have changed their diets.
  • More than 40% have checked their cholesterol levels.
  • One third have talked with their doctors about developing heart health plans.

 

Today, nearly 300 fewer women die from heart disease and stroke each day.

To find out more, go to GoRedForWomen.org.

Akins talks with Jim Cramer of ‘Mad Money’

Nick Akins, AEP chairman, president and CEO, spoke with Jim Cramer of “Mad Money with Jim Cramer” on CNBC Thursday following AEP’s 2015 year-end and fourth quarter earnings report.

With so many stocks down in 2016, Cramer noted that AEP has rallied 1.6 percent during the new year and has a healthy yield. When AEP reported on Thursday, both sales and earnings came in slightly lower than expected, and yet its stock rose in response to the earnings report, Cramer said.

Nick Akins

Nick Akins

Akins spoke with Cramer to provide some perspective.

AEP experienced its warmest quarter weather-wise in 30 years, Akins noted, and “all in all, we raised guidance twice during 2015 and rounded up the year firmly within our guidance range even with the 11-cent bogey that we had relative to weather.”

Akins explained that AEP continues to see growth in oil and gas counties in its service territory, noting that although new drilling has slowed down, there continues to be growth in electrical load due to continued strength in activities such as pipeline capacity building, production optimization and midstream activities.

Responding to a further question about investing in natural gas-related business, Akins said, “We are really focused on being a premium regulated utility — we want to be able to invest in infrastructure and to deploy capital … to the benefit of our customers and continue to optimize the grid.”

Weber honored for his lifetime efforts in nuclear safety excellence

Larry Weber and his wife, Kris, (center) with Japanese students attending Weber’s lecture on nuclear safety culture at the Cook Visitors Center. Also pictured second from left is Dr. David Miller, nuclear specialist in Cook Radiation Protection and adjunct professor at the University of Illinois.

(Story by Dave Lefor)

Most often, when U.S. presidents retire, they get a library named after them. But you don’t often see former chief nuclear officers being honored that way. At least, not until this year.

That’s why the announcement made at the Information System Occupational Exposure (ISOE) ALARA Symposium in Ft. Lauderdale, Florida, earlier this month was particularly special. The College of Engineering at the University of Illinois at Champaign-Urbana announced a brand new addition to its Department of Nuclear, Plasma and Radiological Engineering (NPRE): the Larry Weber Center of Nuclear Safety Excellence.

Weber recently retired as AEP’s chief nuclear officer.

The Larry Weber Center of Nuclear Safety Excellence officially opened in early January providing nuclear safety and radiological engineering education for five Japanese graduate engineers visiting the U.S. from January 10-24. The engineers are from Kyoto, Hokkaido and Tokyo universities and will be employed by Japanese nuclear utilities, including Tokyo Electric Power Company (TEPCO), upon graduation.

Those same Japanese students attended a presentation by Weber at the Cook Plant in January on “Developing a Strong Nuclear Safety Culture.” His presentation included topics on information from Three Mile Island and Fukushima and how those accidents have made reactors in the U.S. safer by incorporating the lessons learned and improved training to better prepare nuclear sites.

Weber also talked about the importance of transparency with the surrounding community and the public. Gaining and keeping the trust of the public is vitally important, he said, and it is something Cook has always worked very hard to achieve. It takes many years to build trust, but it could all be lost in one negative moment. Weber concluded by emphasizing the importance of the good relationship between Japan and the U.S., noting that both countries have a lot to learn from each other. Nuclear power is a critical part of the world energy mix and a strong and safe nuclear culture is essential to ensure its success.

The Japanese government funds the program for educating Japanese graduate engineers in order to address the engineering challenges of the Fukushima Daiichi site recovery going forward. The stop at the Larry Weber Center is just a part of that education. The graduate engineers will receive additional nuclear and radiological engineering training at NPRE to support their nuclear professional careers upon returning to Japan. The engineers will also attend the Information System Occupational Exposure ALARA Symposium in January each year, followed by technical tours of Cook and other U.S. nuclear plants.

Managing your health includes managing your medications

Smart phone apps like MyMedSchedule, shown above, can help organize medications and provide reminders when to take them.

Taking your medications as directed and prescribed by a doctor can help you lead a healthier life. This is especially important for patients with chronic diseases such as high blood pressure and diabetes. Unfortunately, data reveals that 25 percent of all prescribed medications are not even filled. In addition, of those patients who do fill their prescriptions, half of them do not take the medications.

Here are some tips to reduce your chance of putting your present or future health at risk due to not taking a medication as directed.

  • Talk to a pharmacist about any fear of unintended side effects or concerns you may have about the medication. Employees with AEP-sponsored medical coverage have access to pharmacists at Express Scripts by calling 1-800-922-1557. Some Express Scripts pharmacists are specifically trained to help with medications related to conditions such as heart disease, cancer and diabetes.
  • If cost is a concern, be an informed and educated consumer. Prior to filling your prescription, shop around. Use the Health Navigator tool to compare pricing. You may also ask your doctor if he or she has any samples.
  • Always get a good understanding from your doctor of the health need for the medication, and the negative implications of non-adherence.
  • Find the best way for you to get your medications organized. If forgetfulness is a barrier to your management of medications, help from an app might be beneficial to you. A number of smart phone apps provide ways to remember to take the right dose at the right time, to keep track of all medications taken and much more, in a secure and mobile package. Find what works for you.
  • Take medication as prescribed — the full amount for the entire length of time. Always remember that just because your symptoms are gone, that does not mean that the medication is no longer needed.

This short video by the National Stroke Association  also provides suggestions about how to take your medications correctly, how to reduce the cost, and tips for improving communications with your health care professionals.

Health Navigator delivered by Castlight: Frequently asked questions

Health Navigator delivered by Castlight recently launched for AEP employees and pre-65 retirees to help them make the most of their medical benefit plans and their pocketbooks. Here is more information about Health Navigator.

ABOUT HEALTH NAVIGATOR

Q1: What is Health Navigator?

A1: Health Navigator (www.mycastlight.com/AEPHealthNavigator) is a personal health care dashboard that helps you take control of your health care and get more for your money. AEP has partnered with Castlight, a leading health technology company, to bring Health Navigator to you. Health Navigator lets you compare doctors and medical services based on quality, convenience, and cost.

Q2: When should I use Health Navigator?

A2: You can use Health Navigator to:

  • Compare nearby doctors, medical facilities, and health care services based on the price you’ll pay and quality of care.
  • See personalized cost estimates based on your location, your health plan, and whether or not you’ve already paid your deductible.
  • Review step-by-step explanations of past medical spending so you know how much you paid and why.
  • Receive recommendations about ways to save money and find high-quality care.

Q3: If I already have a doctor, how can I benefit from Health Navigator?

A3: Use Health Navigator when your doctor recommends labs, specialists, and other medical services. You’ll be able to learn about your choices and the associated costs and quality. Many doctors suggest specialists, labs, and other medical facilities but do not themselves provide cost information. Most doctors will happily provide you with multiple options to research on Health Navigator. You can also use Health Navigator to search for services for other members of your family. In addition, Health Navigator provides an easy way to understand your health plan and past care.

Q4: How does Health Navigator compare to other services on the Internet? 

A4: Health Navigator is a unique service customized for AEP employees with features that are not available from other services on the internet. Health Navigator gives you personalized pricing information. The tool shows you how much your out-of-pocket costs will be for medical services based on your health plan, the doctors in your preferred network, and your deductible status. Health Navigator also provides an overview of your health plan benefits, tips for making smart health care decisions, and details about your past claims.

Q5: How is Health Navigator different from the health plan portal?

A5: Health Navigator makes it easy to compare doctors side by side based on price, quality, and location. It shows your actual out-of-pocket costs based on your deductible status for a wide range of medical services. It also makes knowing the status of your current health plan benefits easier. For example, your remaining deductible is always clearly shown right on the Health Navigator home page. Finally, it provides step-by-step explanations of your past care history so you can better understand what you’ve spent and why.

Q6: Where does the estimated cost information for doctors and medical services come from?

A6: Health Navigator lists estimated cost information for doctors and medical services that AEP employees have visited in the past two years. This information is updated continuously as ongoing medical claims are submitted to the health plans.

Although all medical services may not show prices in Health Navigator, the most common doctors and services used by AEP members will show up in the tool and the amount of useful information increases frequently.

Q7: How much can I expect to save?

A7: Health Navigator users may be able to save hundreds of dollars a year by seeing all their options for nearby in-network doctors. For example, use Health Navigator to search for a primary care doctor, and you will typically find a price range greater than $100. Of course, Health Navigator provides more information about doctors than just prices. You can also see where doctors went to medical school, how long they have been practicing, and how other patients have rated them. Health Navigator lets you see all of your options and choose the one that works best for you.

Q8: Do doctors with lower prices for office visits tend to have lower prices for all the services they perform?

A8: Yes. In fact, picking a doctor with a lower-priced office visit may result in significant savings down the road. If doctor A is more expensive than doctor B for the same type of office visit, doctor A will likely be more expensive than doctor B for any other procedure. As a general rule, the rates negotiated for all services performed by a given doctor rise or fall together.

Furthermore, if you find a low-cost doctor for your office visit, then there is a good chance that your later visits and procedures will also be at the low end of the spectrum. On the other hand, if you go to see a doctor who is part of a high-priced medical system, not only will the office visit be more expensive, but all of this doctor’s referrals for specialists and tests are likely to be in that same high-priced medical system. Using Health Navigator to compare and select a primary care doctor can have huge cost benefits, both now and in the future.

Q9: Where does Health Navigator’s quality data come from?

A9: Quality data comes from a wide range of public and private sources including the Leapfrog Group for Patient Safety, the U.S. Department of Health and Human Services, other governmental reporting agencies, and consumer ratings resources.

Q10: How often is the data in Health Navigator updated?

A10: Castlight, the company delivering Health Navigator, updates your deductible status on every visit, past medical history once a month, and pricing data monthly. Please note that since your deductible status is updated more frequently than your past medical history, it will reflect the most up-to-date total of your overall spending history, including your most recently processed medical claims. However, the total spending listed on the Your Plan page is based on your latest monthly past medical history update, and may not reflect your most recently processed medical claims. If you have any questions, call 1-866-259-4428.

ACCESSING HEALTH NAVIGATOR

Q11: How do I get access to Health Navigator?

A12: Health Navigator is available to all AEP employees who are on a company medical plan. Sign up or login to Health Navigator at www.mycastlight.com/AEPHealthNavigator. If you have questions you can call toll-free at 1-866-259-4428 for full Health Navigator access over the phone.

Q13: How do my spouse and/or adult dependents access Health Navigator?

A13: During your registration, you have the option to provide email addresses for your spouse and/or adult dependents, who will then receive emailed registration instructions. Once registered, spouses and adult dependents can return to Health Navigator by going to www.mycastlight.com/AEPHealthNavigator. Spouses and adult dependents can also call toll-free at 1-866-259-4428 for full Health Navigator access over the phone.

Q14: How can I use Health Navigator when I’m not at a computer?

A14: Health Navigator is available via phone. You can call toll-free at 1-866-259-4428 Monday through Friday, 8 a.m. to 9 p.m. EST. You can also use Health Navigator on your web-enabled mobile device. Simply visit: www.mycastlight.com/mobile.

Q15: What mobile devices will Health Navigator work on?

A15: The Castlight mobile app is designed to work on most web-enabled mobile devices. An application is available for Android devices, Windows Phones, and iPhones. The application can be downloaded from the Android Marketplace or the Apple App Store. The mobile app is designed to display optimally on web-enabled mobile devices.

Even if you don’t have an Android, Windows Phone, or iPhone, you can use Castlight through your phone’s web browser. Simply type in http://www.mycastlight.com into your browser.

Q16: When should I use Castlight on my mobile device? 

A16: Castlight allows you to access quality and cost information for medical services on the go. For example, this can be convenient when you’re at the doctor’s office. If your doctor refers you to a specialist or recommends a screening test, you can search for high-quality and affordable care and compare your options. With Castlight you can find a doctor, see cost and quality information, call for an appointment, and get directions to your doctor all from one place. It makes managing your health care more convenient.

PRIVACY AND SECURITY

Q17: Is my data private and secure?

A17: AEP has partnered with Castlight Health to allow you to securely and privately compare doctors and medical services, learn more about your medical benefits, and plan for out-of-pocket healthcare costs with Health Navigator. Your activities on their websites remain private and are not shared with AEP. Castlight Health is also a member of TRUSTe, the leading authority for ensuring proper privacy standards on the web. For more information on Castlight Health’s strict privacy standards, please see their privacy policy.

Castlight Health maintains the highest security standards and is obligated under federal HIPAA guidelines to keep your data safe. They have partnered with McAfee and VeriSign to ensure adherence to some of the strictest security standards in the industry.

Q18: What information can I see about my family members? And what information can my family members see about me?

A18: Castlight Health conforms to all federal and state healthcare laws and statutes including HIPAA. By default, you will see past medical care records for yourself and your minor children. You will see only limited billing information (as required by law) for your spouse/domestic partner and adult dependents. However, your spouse/domestic partner and adult dependents can choose to change their profile settings to display full past medical care records.

Spouses/domestic partners will see only their information and the information of minor children. You can choose to grant your spouse/domestic partner access to your past medical care records by changing your profile settings.

Adult dependents can only see their own past medical care records.

Q19: How often will I hear from Health Navigator?

A19: Health Navigator will provide you with personalized savings tips and care history update notices by email. You may also choose to receive periodic product updates. You can choose your email preferences on your account page in Castlight to opt out of receiving emails if you choose. Standard account maintenance notices, such as password change confirmations, are also sent.

CUSTOMER SUPPORT

Q20: Where do I go for more help with Health Navigator?

A20: The fastest way to get help is to call toll-free at 1-866-259-4428. A Castlight Guide will be able to answer your question or direct your call.

Q21: What are Castlight Guides, and how can they help me?

A21: Castlight Guides are dedicated experts who are able to provide full access to the Health Navigator service over the telephone at 1-866-259-4428. You can call a Castlight Guide when you are at a doctor’s office or when considering treatment options while away from your computer.

Moving boldly into the future

Nick Akins, AEP chairman, president and chief executive officer, appears on the cover of the January/February 2016 edition of Electric Perspectives magazine, the magazine of the Edison Electric Institute. The article is titled Moving Boldly into the Future.

AEP CEO Nick Akins appears on the cover of the January/February edition of Electric Perspectives magazine. Graphic courtesy of EEI.

“There’s no doubt about it — our companies, customers, and society are moving to a cleaner energy future,” said Akins in the article. “With low-cost and abundant natural gas, new technologies, and environmental regulations as catalysts, the electric utility industry is leading this transition and creating a much smarter, resource-diverse energy system.”

Read the entire article.

As part of the process, Akins said, AEP is redefining its 100-year-old business model and developing the solutions and technologies its customers want, while continuing its core mission of providing safe, reliable and affordable power.

“We’re creating a new business model — Utility 2.0 — by capitalizing on our reputation as the energy experts and innovating to adapt the legacy electric system to the changing world,” Akins said.

“A national energy plan that leverages our country’s vast resources and lays out a reasonable pace for this transition would provide critical support for our efforts,” he added.

As opposed to the traditional one-directional utility model of the past, which was focused on generation, transmission and distribution, Akins said AEP today is focused on infrastructure investments and improving the customer experience, “supported by an evolving two-way data and power flow that can enhance the operation of the grid and connectivity with customers.

“We’re also unleashing the power of our employees to create an engaged, creative and collaborative culture — one that will be agile in responding to the challenges we face and that will allow us to develop and take advantage of new opportunities,” he added.

Akins noted that modernizing the electric grid is critical to support this cleaner energy future. He said that evolution is already under way, with significant investments being made to accommodate changing generation resources and further optimize power flows.

Akins said, “As the industry’s transmission pioneer and the nation’s largest transmission owner, AEP is committed to creating the grid for the future — a grid that is much more flexible and resilient to support generation changes and these new technologies.”

He cited the company’s Breakthrough Overhead Line Design (BOLDTM) as AEP’s most recent transmission development. The BOLD line is designed to achieve higher capacity, less impedance and line loss and improved reliability in a compact, visually appealing form.

Akins also noted in the article that AEP is focused on security — both physical and cyber security — for the electrical grid and its facilities across 11 states. He pointed out that AEP and seven other utilities recently created Grid AssuranceTM to provide subscribing companies with quicker, cost-effective access to critical transmission equpment in cases of prolonged transmission outages stemming from events such as natural disasters, terrorist or criminal attacks, cyberattacks, or geomagnetic and solar storms.

These students are among more than 6,000 in five AEP communities who are benefitting from the AEP Foundation’s Credits Count program.

Other topics he discussed in the article included:

Developing a Smarter System — Akins said smart grid technologies are an important part of the industry’s efforts to improve service quality and reliability and to empower customers to use energy more efficiently.

Delivering Value — “The grid of the future will be the foundation to enable customer choice, but I see our role as much more than provding just a ‘plug and play’ platform,” said Akins. He said AEP is focused on being the trusted energy advisor for its customers.

Investing in Energy Storage — Although the cost currently exceeds what the market will support for broad-based adoption, Akins said energy storage technology continues to advance.

Harnessing Renewable Resources — “The rapid growth of solar energy, which accounted for more than 30 percent of our nation’s new generating capacity in 2014, illustrates the huge opportunity for our industry to continue investing in renewables,” Akins said.

Unleashing the Power of Employees — Akins noted that AEP began a culture initiative three years ago to find out ways to tap each employee’s contributions. “Ensuring we have a diverse, entrepreneurial team is critical for AEP and the industry,” he said, “especially as many of our seasoned employees prepare to retire.”

Developing the Next Generation — “As an industry that must have skilled, innovative employees, it’s important for us to help make sure students have access to the type of education that will cultivate the reasoning and problem-solving skills they will need to be successful,” Akins said. “The business challenges we face require our employees to be agile, think creatively, make smart decisions, take advantage of new tools and technologies, and use resources in the most effective and efficient ways.” In 2013, the AEP Foundation launched Credits CountSM, a dual-enrollment program that is helping to build career pathways for economically disadvantaged students in the fields of science, technology, engineering and mathematics (STEM).

 

Take charge of your health care with new tools provided by AEP

The new Plug In to Benefit section of the AEP HealthHUB website, with many new resources and features to assist with 2016 medical plans,  is now available.

From office visits to hospital stays, health care can be expensive and inconvenient — but with two new powerful tools now provided to AEP employees and pre-65 retirees, it doesn’t have to be.

Today, AEP employees and pre-65 retirees can access the new Plug In to Benefit section of the AEP HealthHUB website, as well as the new Health Navigator* tool. Both are being provided to allow participants to get the most from their 2016 health care plans.

  • To access AEP HealthHUB’s new features, simply go to http://www.aephealthhub.com — no password is required, and the site includes updated tools, resources and information that you will find valuable as you use your medical plan. AEP HealthHUB is mobile-enhanced to allow you to access its features on the go.
  • To access Health Navigator, activate your account to find the most affordable high-quality doctors, hospitals, and services in your area.

 

In the newly updated AEP HealthHUB, you will find information to help you make the most of your medical plan in 2016. Among the new features are complete user guides for each of the medical plans — HRA, HSA Plus, and HSA Basic. You’ll also find convenient ways to find out more about and to access consumer health care tools, including Health Navigator.

AEP has partnered with Castlight, a leading health technology company, to provide Health Navigator, a personalized tool that provides all the information you need to make health care decisions that are as healthy for your wallet as they are for you.

Take charge of your health care today with Health Navigator delivered by Castlight. Health Navigator is a personalized tool for making wise health care decisions.

With Health Navigator, you can:

  • Compare prices and patient ratings of nearby doctors, pharmacies, hospitals, prescriptions, and medical services.
  • See personalized cost estimates that take into account your specific health plan and how much you’ve paid toward your deductible.
  • Manage and save money on your prescriptions by comparing prescription prices at pharmacies near you.
  • Review step-by-step explanations of past medical and pharmacy spending so you know how much you paid and why.
  • Learn more about your medical plan so you know what’s covered and what’s not.

 

Get started with Health Navigator today at www.mycastlight.com/AEPHealthNavigator or download the mobile app at www.mycastlight.com/mobile. Have questions? Call a Castlight Guide at 1-866-259-4428.

 

* Note: Active employees covered by Anthem can register for Health Navigator by January 31 to be entered into a drawing to win one of 20 Fitbits. This incentive is available only to employees participating in an AEP medical plan administered by Anthem. The incentive is not available to pre-65 or over-65 retirees, or employees participating in a non-Anthem plan.

AEP’s Customer Operations Centers recognized

For the seventh time, AEP’s Customer Operations Centers have been recognized as a Certified Center of Excellence by Benchmark Portal.

For the seventh time, AEP’s Customer Operations Centers have been recognized as a Certified Center of Excellence by Benchmark Portal, a  global leader in contact center benchmarking, certification, training and consulting.

Benchmark Portal compares AEP to the Utilities sector for call volume metrics, turnover, staffing/scheduling, IVR functionality, quality/training, budgets, customer email metrics and surveys (customer and employee). AEP is compared to industry standards and receives an overall rating.

“With all the challenges faced every day, it is great to see AEP call centers recognized for performing so well against the competition,” said Rob Cheripko, managiner director-customer operations. “I appreciate the hard work and dedication of our employees to help make this happen.”

Benchmark said AEP’s Customer Operations Centers have “effectively optimized the use of people, processes and technology to consistently deliver a level of customer service that surpasses most others in your industry.”

The company benchmarks the performance of thousands of customer contact centers in over 50 different industries.

To earn the Center Of Excellence designation, a contact center must meet objective, quantitative criteria and pass audits by Benchmark Portal researchers.

The key drivers of superior contact center performance in customer service include operational efficiency, service level standards, customer satisfaction, leadership, quality/training, staffing/scheduling, and contact center support.

Obituaries

AEP River Operations

Robert Byrd, 75, AEP River Operations-Cape Girardeau, died Oct. 17.

Gary Ozburn, 65, AEP River Operations-Paducah, died Oct. 30.

Hoyt Tomlinson, 72, Elmwood Convent Fleet & Repair, died Dec. 15.

AEP Service Corporation

Plennie Clutter Jr., 91, retired, died Nov. 10.

Appalachian Power Company

Curtis Bondurant, 86, retired, Roanoke Main Office, died Nov. 14.

Dennis Bordwine, 85, retired, Clinch River Plant, died Oct. 19.

Roosevelt Chafin, 87, retired, Clinch River Plant, died Nov. 27.

Ernest Clay, 94, retired, Kingsport Service Center, died Oct. 18.

Elton Clevenger, 89, retired, Sporn Plant, died Oct. 17.

Michael Cox, 67, retired, Pulaski Service Center, died Nov. 28.

Arnold Dickerson II, 56, Glen Lyn Plant, died Nov. 29.

Lawrence Dougan, 94, retired, Roanoke Main Office, died Nov. 3.

Carl Elkins, 85, retired, Huntington Office, died Oct. 25.

Chester Elkins, 87, retired, Logan Service Center, died Oct. 9.

Michael Foley, 61, Bluefield (W.Va.) Service Center, died Nov. 19.

Judy Hodge, 70, retired, Amos Plant, died Nov. 3.

Louis Hogan, 90, retired, Roanoke Service Building, died Oct. 3.

James Kirby, 88, retired, Beckley Service Center, died Nov. 28.

David Kuxhaus, 65, Hurricane Call Center, died Oct. 20.

George Linger Jr., 87, retired, Kanawha River Plant, died Oct. 6.

Ronald McDaniel, 74, retired, Byllesby & Buck Hydro Plant, died Oct. 31.

Herbert Miller, 94, retired, North Charleston Service Center, died Nov. 13.

Felix Porter, 83, retired, North Charleston Service Center, died Oct. 27.

Louis Hogan, 90, retired, Roanoke Service Center, died Oct. 3.

Paul Johnson Jr., 71, Central Machine Shop, died Oct. 20.

George Linger Jr., 87, retired, Kanawha River Plant, died Oct. 6.

Billy Meads, 82, retired, Mountaineer Plant, died Nov. 6.

Ollie Palmer, 87, retired, Beckley Service Center, died Nov. 2.

Chester Smith, 87, retired, Bluefield (W.Va.) Office, died Sept. 30.

Helen Terry, 88, retired, Roanoke Main Office, died Nov. 14.

Ronald Tucker, 82, retired, Lynchburg Service Center, died Oct. 1.

John Vaughan, 90, retired, Roanoke Main Office, died Dec. 8.

Nathan Via, 69, retired, Glen Lyn/Pearisburg Service Center, died Oct. 21.

Thomas Whittington, 82, retired, North Charleston Service Center, died Oct. 9.

Jewell Woolridge, 87, retired, Roanoke Main Office, died Oct. 10.

Columbus Southern Power

Lester Bishop, 72, Athens Service Center, died Nov. 8.

William Carruthers, 65, Picway Plant, died Nov. 26.

Ervil Chrysler, 79, retired, Columbus Southeast Service Center, died Oct. 28.

Donald Gulley, 92, retired, Conesville Plant, died Oct. 5.

Alice Martin, 94, retired, 850 Tech Center, died Nov. 1.

Robert Nay, 85, retired, 850 Tech Center, died Nov. 30.

Melvin Partee, 73, Wellston Service Center, died Nov. 5.

Byron Russell, 90, retired, 850 Tech Center, died Nov. 19.

Gerald Ryan, 77, retired, 850 Tech Center, died Nov. 21.

Roger Snyder, 75, retired, Columbus Northeast Service Center, died Nov. 7.

Richard Speer, 65, 850 Tech Center, died Oct. 24.

K. Weaver, 89, retired, Athens Service Center, died Oct. 21.

Indiana Michigan Power Company

John Banter, 87, retired, Marion Service Center, died Nov. 15.

Frances Bass, 80, retired, St. Joseph Service Center, died Oct. 22.

Jerry Buckingham, 75, retired, Tanners Creek Plant, died Oct. 30.

Richard Chandler, 68, Rockport Plant, died Dec. 4.

Wesley Hazen, 71, retired, St. Joseph Service Center, died Oct. 12.

Betty Jones, 78, retired, One Summit Square, died Oct. 13.

Frank Martin Jr., 69, Tanners Creek Plant, died Dec. 10.

Kenneth Miller, 85, retired, Cook Nuclear Plant, died Oct. 7.

Maria Offerle, 54, One Summit Square, died Nov. 22.

Terry Ridge, 76, St. Joseph Service Center, died Nov. 2.

Gerald Slayback, 77, retired, Tanners Creek Plant, died Nov. 25.

Richard Walkden, 68, South Bend Service Center, died Oct. 12.

Kentucky Power Company

Bobbie George, 86, retired, Big Sandy Plant, died Oct. 22.

Jacquelyn Kidd, 83, retired, Canton Eastern Regional Office, died Dec. 17.

Ohio Power Company

Thomas Bassitt, 72, Lancaster Substation Building, died Oct. 20.

Herbert Breeden, 78, retired, Wheeling Service Center, died Oct. 2.

Donald Brown, 75, retired, Canton Computer Center, died Oct. 26.

William Burkholder, 87, retired, Lancaster Office Building, died Nov. 5.

Elmer Cornelius, 68, Cardinal Plant, died Oct. 17.

Alfred Coulter, 77, retired, Kammer Plant, died Nov. 15.

John George, 65, Cardinal Plant, died Nov. 7.

Donald Gilchrist, 86, retired, Cardinal Plant, died Nov. 18.

Lloyd Holman, 90, retired, Fostoria Office Building, died Oct. 26.

Delbert Hunt, 79, retired, Cardinal Plant, died Dec. 2.

Lee Kelvington, 85, retired, Canton Eastern Regional Office, died Oct. 6.

Harry O’Dell, 85, retired, Zanesville Office, died Nov. 11.

Bernard Padgitt, 83, retired, Canton Eastern Regional Office, died Dec. 12.

Mahlon Rice, 81, retired, Canton Eastern Regional Office, died Nov. 26.

Dale Walter, 79, retired, Canton Eastern Regional Office, died Nov. 4.

Public Service Company of Oklahoma

Curtis Biggers, 83, retired, Tulsa General Office, died Nov. 12.

Audrey Bruster, 80, retired, Tulsa General Office, died Oct. 3.

Richard Cloud, 73, retired, Tulsa General Office, died Dec. 15.

Wanda Conner, 84, retired, Tulsa General Office, died Nov. 6.

Franklin Cooper, 82, retired, Tulsa General Office, died Dec. 12.

Jackie Crow, 67, Comanche Power Station, died Nov. 16.

James Dudley Jr., 73, retired, Tulsa General Office, died Sept. 25.

Carol Hill, 70, Tulsa General Office, died Nov. 17.

Bobby Jackson, 81, retired, Tulsa General Office, died Dec. 7.

V.J. McSpadden, 85, retired, Tulsa General Office, died Nov. 3.

Ezra Mosely, 69, retired, Mid Metro Office, died Dec. 16.

James Phillips, 71, Mid Metro Office, died Nov. 4.

Damon Quinton, 72, retired, Riverside Power Station, died Nov. 17.

Glenn Sise Jr., 70, Northern Division Operations Center, died Nov. 14.

Dexter Stone, 74, retired, Tulsa General Office, died Oct. 30.

Richard Yeager, 80, retired, Tulsa General Office, died Nov. 29.

Southwestern Electric Power Company

Jerry Carter II, 52, Dolet Hills Lignite Mine, died Dec. 12.

Tommy Holmes, 69, Greenwood Service Center, died Oct. 13.

E.M. Horn, 95, retired, Shreveport General Office, died Dec. 3.

Palmer Morehead, 91, retired, Shreveport General Office, died Oct. 29.

Frank Pence, 75, retired, Longview Service Center, died Oct. 26.

Julia Powell, 98, retired, Shreveport General Office, died Nov. 27.

Euell Sanders, 88, retired, Shreveport General Office, died Nov. 24.

Texas Central

Douglas Blumberg, 70, retired, Northwest Service Center, died Nov. 9.

Isaias Cabrera, 44, Lon Hill Service Center, died November 6.

H.G. Davis, 81, retired, Corpus Christi Office, died Oct. 22.

William Fisher, 67, Western Division Office, died Oct. 25.

Celia Garcia, 86, retired, Corpus Christi Office, died Oct. 5.

Norvan Haun, 70, retired, Corpus Christi Office, died Nov. 19.

Egbert Haynes, 84, retired, Corpus Christi Office, died Dec. 10.

Tomas Hernandez, 86, retired, Corpus Christi Office, died Oct. 23.

Alberto Martinez, 76, retired, Laredo Power Station, died Oct. 21.

W.P. Stallings Jr., 63, Alice Service Center, died Nov. 20.

Joseph Stavnicky, 72, E.S. Joslin Power Station, died Oct. 1.

Wilburn Thompson, 86, retired, Corpus Christi Office, died Oct. 23.

Texas North

Mollie Lee, 75, retired, Clyde Office, died Sept. 30.

Retirements

AEP Ohio

Robert Makin, Zanesville Service Center, retired Nov. 17 after 30 years of service.

Beverly Nicholson, Canton Eastern Regional Office, retired Dec. 1 after 41 years of service.

AEP River Operations

Kenneth Floyd, AEP River Operations-Paducah, retired Nov. 11 after 12 years of service.

Daniel Williams, Algiers Dockside Fleet and Repair, retired Nov. 6 after 13 years of service.

AEP Service Corporation

Vicki Martin, AEP Headquarters, retired Dec. 5 after 36 years of service.

AEP Texas

Thomas Beatty, San Angelo Services, retired Nov. 21 after 31 years of service.

R. L. Breckenridge, Lipan Service Center, retired Dec. 1 after 36 years of service.

Sandra Burks, Abilene Storeroom, retired Dec. 19 after 29 years of service.

Jose Camacho, Port Isabel Area Office, retired Nov. 25 after 33 years of service.

Albert Salinas, Pharr North Service Center, retired Dec. 19 after 37 years of service.

Appalachian Power Company

Daniel Morrow, Mountaineer Plant, retired Nov. 21 after 35 years of service.

Generation

Terrye Barlow, Northeastern Station 1&2, retired Dec. 1 after 34 years of service.

James Barnett, Amos Plant, retired Dec. 5 after 39 years of service.

Richard Cornelius, Lieberman Power Plant, retired Nov. 21 after 42 years of service.

Rufus Gholston, Welsh Plant, retired Dec. 1 after 27 years of service.

Jeffrey Hill, Racine Hydro Plant, retired Nov. 26 after 38 years of service.

Wesley Lewis, Riverside Station, retired Dec. 21 after 44 years of service.

Jerry Lutz, Rockport Plant, retired Dec. 1 after 32 years of service.

John Newell, Riverside Station, retired Dec. 1 after 17 years of service.

Kenneth White, Gavin Plant, retired Dec. 1 after 36 years of service.

Indiana Michigan Power Company

Andrew Reid, Spy Run Service Center, retired Dec. 1 after 34 years of service.

Kentucky Power Company

Cecil Burns, Pikeville Service Center, retired Dec. 1 after 29 years of service.

Mark Jackson, Pikeville Service Center, retired Dec. 1 after 35 years of service.

Public Service Company of Oklahoma

Andrew Caldwell, Alsuma Meter and Substation, retired Nov. 14 after 13 years of service.

Bill Kongs, Tulsa General Office, retired Dec. 1 after 10 years of service.

Southwestern Electric Power Company

Milton Coulter, Gilmer Service Center, retired Nov. 1 after 26 years of service.

Steve Teichelman, Childress Service Center, retired Dec. 19 after 41 years of service.

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